Subscription and Billing Policy

Billing and refunds

Last updated: 2 November 2026 · Version 1.0

AffiliateManagersAI Ltd is being incorporated in Cyprus. Until incorporation and opening of its bank account AMAI does not take any payments.

This document is written in English. The English version is the binding version.

1. About this Policy

1.1 This Subscription and Billing Policy (the "Billing Policy") forms part of the AMAI Terms of Service (the "Terms") between AffiliateManagersAI Ltd ("AMAI") and its business customers ("you"). Capitalised terms have the meanings given in the Terms.

1.2 The Service is for business use only. If this Billing Policy conflicts with the Terms or your Order Form, the Terms and the Order Form prevail.

1.3 No payments yet. AffiliateManagersAI Ltd is being incorporated in Cyprus. Until it is incorporated and has opened its bank account, AMAI does not take any payments. Payments start only after that, and invoices are issued by AffiliateManagersAI Ltd. Access opens in a closed first wave, by invitation, from 6 November 2026.

2. Plans and prices

2.1 Prices are per month, in US dollars (USD), excluding VAT. AMAI charges no commission on your deals with Partners, and Partners use the Partner Hub free of charge.

2.2 First wave. If you start between 6 November 2026 and 30 April 2027, you pay the first wave price (50% of the list price) for the first 6 months. After that the list price applies, and we tell you at least 30 days in advance (section 13).

2.3 Additional Seats. On Pro and Absolute you can add Seats at USD 99 per month each.

2.4 Individual plan. For more than 10 managers, several brands or special needs, we agree an individual plan in an Order Form.

2.5 Founders Club. Up to 20 teams of the first wave, selected by AMAI, can join the Founders Club: 20% off the first wave price when paying monthly, or 25% off when paying a year in advance, with the price fixed for 12 months. The terms are set out in the Order Form (Schedule D of the Terms).

2.6 Current plans and prices are also shown on the Pricing Page.

3. Limits and fair use

3.1 Hard daily limits. The daily limits in section 2.1 are hard limits. When a limit is reached, the function waits for the next day. We never charge you for excess usage.

3.2 AI replies to Partners. AI replies to Partners are unlimited on all plans. They follow your Policy Settings, work in a partner room only after the Partner's consent to the service, and are subject to fair use: we may throttle abnormal automated usage to protect the Service and keep costs under control.

3.3 Emergency stop. On every plan you can stop all automation in your Account at once with the emergency stop.

3.4 Unused limits do not carry over to the next day or billing period and are not credited or refunded.

3.5 We may temporarily apply lower limits where reasonably necessary to protect your Working Accounts, Partners or the Service. Limits are safety limits and do not guarantee that Telegram or another platform will not restrict a Working Account (clause 12 of the Terms).

4. Trial day and evaluations

4.1 No self-serve free trial. There is no free trial that you can start on your own.

4.2 Trial day. After a demo, AMAI may invite you to a free trial day: 24 hours of the Plus plan with its limits. It is one per person and per team, costs nothing and does not turn into a paid plan automatically. We may refuse or end a trial day if we reasonably suspect abuse, such as repeat trials through new accounts.

4.3 Invited evaluations. Separate evaluations by invitation follow the Evaluation Terms that AMAI provides with the invitation.

5. Billing period and renewal

5.1 Fees are billed monthly in advance. Annual billing is available only under an Order Form.

5.2 A monthly period starts when your payment is confirmed. Subscriptions renew for the next month unless you cancel (section 8).

5.3 For annual subscriptions under an Order Form we send a renewal reminder at least 45 days before the renewal date, stating the date and the price.

6. Upgrades

6.1 You can upgrade to a higher plan at any time.

6.2 On an upgrade we credit the full price of your current plan, and you pay the difference between the two plan prices. A new monthly period on the higher plan starts when your payment is confirmed.

6.3 Example (first wave prices): from Plus (USD 299) to Pro (USD 699) you pay USD 400, and a new month on Pro starts on the day your payment is confirmed.

7. Downgrades

7.1 A downgrade takes effect at the end of your current paid period. If the lower plan has fewer Seats, the Account owner chooses which Seats stay.

7.2 From the downgrade date the lower plan's limits apply. No refund or credit is given for the current period.

8. Cancellation

8.1 You can cancel at any time in the billing settings of your Account, or by email from an Account administrator to amai@amai.team.

8.2 Cancelling stops the next renewal. You keep access until the end of the paid period. There is no refund for the remaining days of that period.

8.3 Annual and other committed subscriptions under an Order Form: give notice at least 30 days before the end of the term; cancellation takes effect at the end of that term.

8.4 After the subscription ends, your data remains retrievable under Schedule C of the Terms (at least 30 days; archived workspaces are kept for 90 days) and is then deleted. We do not charge switching or data egress fees.

9. Paying after a period has ended

9.1 If you pay after a paid period has ended, a new monthly period starts from the payment, at the price that applies at that time. Nothing is charged for the gap.

9.2 We do not charge late-payment interest, penalties or reminder fees.

10. Payment methods

10.1 Once available, you can pay by card or by bank transfer against an invoice. Other payment methods are possible only if agreed in an Order Form.

10.2 Pay only to accounts in the name of AffiliateManagersAI Ltd shown on our invoice. We never change payment details by email alone: verify any change with your AMAI contact by a second channel.

11. Invoices and VAT

11.1 We issue an invoice for each payment. Invoices are issued by AffiliateManagersAI Ltd.

11.2 Prices exclude VAT. VAT is added where the law requires it. For business customers in the EU outside Cyprus with a valid VAT number, the reverse charge applies where applicable: the invoice is issued without Cyprus VAT and you account for VAT in your country. Details are in clause 6 of the Terms.

12. Refunds

12.1 Fees are non-refundable, including for partial periods, unused limits and non-use.

12.2 A refund is made only:

1. where the law requires a refund;
2. where the Terms provide for one because AMAI itself ends the Service or materially reduces it before the end of a paid period for a reason not caused by you (for example AMAI ends your subscription for convenience or discontinues the Service); or
3. where AMAI decides, in a specific case and at its discretion, to refund a payment in full or in part. Such a decision does not create a right to a refund in any other case.

12.3 There is no money-back guarantee.

12.4 No refund, credit or extension is given for restrictions or bans of your Working Accounts by Telegram or another platform, for reaching your limits, for low response rates or for termination because of your breach.

12.5 Approved refunds go back to the original payment method.

13. Price changes

13.1 We may change prices with at least 30 days' notice by email and in the Service. A new price applies only from the first billing period after the notice period and never to a period you have already paid for.

13.2 If you do not accept a new price, you may cancel before it applies, without any fee. Prices fixed in your Order Form or under the Founders Club price lock do not change during the fixed period.

14. Billing errors and chargebacks

14.1 If you believe you have been charged incorrectly, write to amai@amai.team within 30 days of the charge. Duplicate or incorrect charges confirmed by us are corrected.

14.2 Please contact us before disputing a charge with your bank. An unjustified chargeback is a material breach of the Terms.

15. Contact

Billing questions, refunds and legal notices: amai@amai.team (subject: Billing).